Frequently Asked Questions
Everything you need to know about your WINDROSE shopping experience.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Returns are processed within 5-7 business days of receipt.
How do I find my correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our fits range from slim to oversized.
What payment methods do you accept?
WINDROSE accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for buy-now-pay-later options.
Are your materials sustainably sourced?
Yes, we prioritize ethical manufacturing and use organic cotton, recycled polyester, and eco-friendly dyes across 80% of our current collection.
Can I track my order in real-time?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal to monitor your delivery status.